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Inspiration & motivation from Jim Hayden’s personal desk.

What to Do When a Client Says They Can’t Afford You

“Give them quality. That’s the best kind of advertising.” -Milton Hershey When a potential client says, “I can’t afford your services,” you have lost. You have missed your shot. Here’s why - this means you did not know enough about the business and you tried to close...

Announcing a New Foundation: EMSHelp.org

Announcing a New Foundation: EMSHelp.org

“Next to creating a life, the finest thing a man can do is save one.” – Abraham Lincoln The suicide rate among EMTs is now significantly higher than compared to non-EMT professionals in the state of Arizona, according to the Emergency Medical Services Council. The EMS...

Diversity in Leadership

Diversity in Leadership

“We need diversity of thought in the world to face the new challenges.” -Tim Berners-Lee While diversity is a core value in corporate America, too often, leaders are afraid of diverse perspectives. Surrounding oneself with like-minded professionals is easy. However,...

Kindness: The Secret Sauce

“No act of kindness, no matter how small, is ever wasted.” -Aesop Kindness and treating people well is the secret sauce to business growth and development. I learned this from a mentor of mine, Dick Bowers. Dick Bowers was the city manager of Scottsdale for nearly 20...

How to Get Over It (Rejection)

"Rejection is just an opinion, remember? It reflects them more than me, right?”  -Jia Jiang The human experience of rejection is painful both personally and professionally. While it is easy to make rejection personal regardless of the situation, it is difficult to...

Confidentiality: The Cornerstone

“Confidentiality is an ancient and well-warranted social value.” -Kay Redfield Jamison Innately, people like to kiss and tell. People like to tell stories; they like to share gossip and information about others and themselves. In a progressively globalized world bound...